Confrontation
and
Conflict Resolution Skills
Essential training for
today’s collaborative, team-oriented
workplace. Conflict can have a devastating effect on productivity,
morale,
teamwork and ultimately your organization's bottom line. When handled
the right
way, conflict can energize, produce change, and bring together opposing
parties.
Learn how to:
-
Choose carefully which
battles are worth fighting by getting clear on what
the big things in your life are and what ought to be the small,
trivial, things.
-
Let go of the people,
places and things you can’t control.
-
Recognize the physical
symptoms of anger in order to warn yourself of an
impending emotional surge.
-
Realize no one makes you
feel…you choose how you feel...Step by step,
how to choose the most positive, productive emotions.
-
Understand the
significance of your own beliefs; realize that you always find the
evidence to back up the beliefs you hold, regardless of whether or not
they
are based on reality.
-
Steer clear of
“psycho-sclerosis”- a hardening of the attitudes
which causes
you to be inflexible and stubborn with your thinking.
-
Appreciate the
differences in others, and not frustrate yourself
by expecting everyone to be the way you think they should be.
-
Separate the person from
the problem; what it really means and how to do it.
-
Start potentially
uncomfortable conversations in the “third” person,
which
greatly reduces defensiveness. Techniques to help 2 people to agree on
the
same detached, description of the problem.